Privacy Policy – RilexNova Consulting LLC

Last Updated: January 1, 2025

1. Introduction

RilexNova Consulting LLC (“we,” “us,” or “our”) operates www.rilexnovaconsulting.com and provides digital marketing solutions, including smart website development, SEO, reputation management, SaaS tools, and related services.

We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains:

What information we collect

How we use, store, and protect your data

The circumstances under which we may share your data

Your rights and choices regarding your personal information

How you can contact us about privacy concerns

By accessing or using our services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

A. Personal Information You Provide
When you use our services or communicate with us, we may collect:

Contact Details: Name, email address, phone number, business name

Billing & Payment Information: Credit/debit card details, billing address (processed securely via trusted third-party payment processors)

Account Credentials: Usernames, passwords (stored in encrypted form)

Communications: Emails, live chat messages, and customer service inquiries

B. Information Collected Automatically
When you interact with our website, we may collect:

Usage Data: IP address, browser type, device information, pages visited, time spent on pages

Cookies & Tracking Technologies: We use cookies, pixels, and similar tools to improve website functionality and personalize user experience. You may disable cookies in your browser, but certain features may not function properly.

C. Information from Third Parties
We may receive information from:

Analytics Services (e.g., Google Analytics) to understand website usage and user behavior

Social Media Platforms (LinkedIn, Facebook, etc.) when you engage with our pages or ads

Payment Processors for transaction confirmations

3. How We Use Your Information

We use the information we collect to:

A. Service Delivery

Create and manage user accounts

Process payments and send order confirmations

Provide customer service and technical support

Deliver contracted services (e.g., SEO reports, hosting)

B. Service Improvement & Marketing

Analyze trends and improve our offerings

Send promotional communications (unsubscribe options available)

Conduct surveys and gather feedback

C. Legal & Security Purposes

Detect and prevent fraud or illegal activities

Comply with legal requirements and respond to lawful requests

4. Data Sharing & Disclosure

We do not sell your personal data. We may share your information with:

A. Trusted Third-Party Service Providers

Payment Processors (e.g., Stripe, PayPal)

Hosting & Cloud Providers for secure data storage

Marketing Platforms (e.g., Mailchimp, HubSpot) for email campaigns

B. Legal Compliance
We may disclose information if required by law or to protect our rights, safety, or property.

C. Business Transactions
In the event of a merger, acquisition, or sale of assets, customer data may be transferred to the new entity.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once data is no longer needed, it will be securely deleted or anonymized.

6. Data Security

We implement industry-standard safeguards, including:

SSL Encryption for data transmission

Access Controls to limit handling of sensitive information

Regular Security Audits to detect vulnerabilities

While we take strong measures to protect your information, no system is completely secure. Please use strong passwords and notify us immediately of any suspected breaches.

7. Your Rights

Depending on your location (e.g., GDPR in the EU, CCPA in California), you may have the right to:

Access your personal data

Correct inaccurate information

Delete your data, subject to legal exceptions

Opt-Out of marketing communications

Data Portability – request your data in a machine-readable format

To exercise these rights, contact us at [email protected].

8. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the data promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date. Your continued use of our services after any update constitutes acceptance of the changes.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy, contact us at:

RilexNova Consulting LLC
📧 Email: [email protected]
🏢 Address: 205 North Michigan Ave, Suite 810, Chicago, IL 60601, USA